Return and Exchange Policy – Printory

Welcome to Printory!

We value our customers’ satisfaction and are committed to providing high-quality products. Please read our return and exchange policy carefully:

General Terms for Return and Exchange:

1.Return and Exchange Period:

•Customers are eligible for return or exchange within 7 days from the date of receiving the product.

2.Product Condition:

•The product must be in its original condition (unused and undamaged) and in its original packaging.

•Products that are damaged due to misuse will not be accepted.

3.Receipt Requirement:

•A purchase receipt or proof of payment must be provided as a condition to accept the return or exchange request.

Non-Returnable and Non-Exchangeable Products:

•Customized or personalized products, such as albums with specific names or photos.

•Products that have been used or modified in any way.

Return and Exchange Process:

1.Customers can contact us via Printory’s phone number or email to request a return or exchange.

2.Once the request is submitted, we will review the case and confirm the return or exchange within 3 business days.

3.The customer is responsible for the shipping costs of returns or exchanges unless the product has a manufacturing defect.

Products Eligible for Return or Exchange:

•Baby Girl Album

•Baby Boy Album

•Family Album

(As long as there is no customization or signs of misuse)

The products are delivered within 3 to 5 business days to Cairo, Giza, Alexandria, Canal cities, and the Delta.

Within 5 to 10 business days to the governorates of Upper Egypt and Sinai.

Thank you for choosing Printory!

We are always striving to provide you with the best.